Privacy Policy

Southern Woodwork LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact form (name, email address, phone number, company name, message)
• Create an account on our estimator portal (name, email address, password)
• Request a quote or estimate for our services
• Communicate with us via email or phone

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Process and manage project estimates and quotes
• Communicate with you about our services, projects, and updates
• Manage your account on our estimator portal
• Improve our website and services
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that help us operate our website and provide services (e.g., hosting providers, email services). These providers are contractually obligated to protect your information.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Third-Party Services

Our website uses the following third-party services:

• Firebase (Google): For authentication, database storage, and file hosting. Firebase's privacy policy can be found at firebase.google.com/support/privacy
• Vercel: For website hosting. Vercel's privacy policy can be found at vercel.com/legal/privacy-policy

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For estimator portal accounts, we retain your information for the duration of your account and for a reasonable period thereafter.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-out: Opt out of receiving marketing communications from us

To exercise any of these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our website. You can control cookies through your browser settings.

9. Children's Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

12. State-Specific Rights

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to delete your personal information, and the right to opt-out of the sale of your personal information. We do not sell personal information.

Virginia, Colorado, Connecticut, and Other State Residents

Residents of states with comprehensive privacy laws may have similar rights to access, correct, delete, and port their personal information. To exercise these rights, please contact us using the information above.